1. Introduction
Velora Homes is committed to protecting the privacy of personal information we collect, use and disclose. This Privacy Policy describes how we manage your personal information, your rights and how you may contact us. By using our website, engaging with our services or providing personal information to us, you agree to the practices described in this Policy.

2. Scope
This Policy applies to all personal information that we collect, hold, use and disclose in the course of our business activities, including via our website, direct communications, and any other interaction with you.

3. What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not. This includes, for example, your name, contact details, payment information, communications, and any other information that identifies you or from which your identity is reasonably ascertainable.

4. What Information We Collect
We may collect personal information when you interact with us, including but not limited to:

• Your name, address, email address, telephone number.
• Your organisation or business name (where applicable).
• Information relating to your home‐buying or property interests (for example lot, package preferences) when you engage our services.
• Financial or payment information (where you enter into a contract or transaction with us).
• Records of your communications with us (phone, email, meetings).
• Website usage data (for example IP address, browser type, pages visited, time and date) collected automatically via cookies or similar technologies.

 

5. How We Use Your Personal Information
We may use your personal information for the following purposes:

• To provide you with information, services and products you request from us.
• To manage and administer contracts, agreements, property packages or home building services.
• To communicate with you regarding your enquiry, order status, and to respond to your requests.
• To maintain and improve our website, services and marketing initiatives.
• To meet our legal and regulatory obligations.
• For internal business purposes, including record‐keeping, accounting, auditing, and risk management.

 

6. Disclosure of Your Information
We may disclose your personal information in the following situations:

• To our related entities, service providers, contractors or consultants who help us deliver our services (for example architects, builders, finance brokers, IT service providers).
• To third parties where required by law, or to protect our rights or the rights of others.
• To a purchaser of all or part of our business, in which case your personal information may be one of the transferred assets.
• With your consent.

We will take reasonable steps to ensure that any third‐party recipients handle your information in a manner consistent with this Policy and applicable privacy laws.

7. International or Cross-Border Disclosure
Where we disclose personal information to an overseas recipient (for example service providers located outside Australia), we will take reasonable steps to ensure that the overseas recipient is subject to privacy obligations equivalent to those required under Australian law, or we obtain your consent.

8. Data Security and Retention
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include secure storage, encryption, access controls and regular review of our security practices.
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. After that we will securely destroy or de-identify the information.

9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details in Section 12. We may charge you a reasonable fee to cover our costs of providing access. If we decline your request, we will provide you with reasons.

10. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to collect data about how you use the site (for example what pages you visit, how long you stay) and to help improve your experience. You can choose to disable cookies via your browser settings, but doing so may affect website functionality.
We may also use third-party analytics services to process visitor data, subject to their terms and your consent where required.

11. Marketing Communications
If you have provided your contact details, we may send you promotional information about our products, services or events. You can opt out of receiving these communications at any time by using the unsubscribe link included in the communication or by contacting us (see Section 12).

12. How to Contact Us
If you have any queries about this Privacy Policy, wish to access or correct your personal information, or make a complaint about a breach of privacy, you may contact us at:

Velora Homes
Level 1, 93 George Street
Parramatta NSW 2150
Australia
Email: projects@velorahomes.com.au

velorahomes.com.au

We will respond to your request within a reasonable time, in accordance with applicable privacy laws.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. When we make changes, we will publish an updated version on our website.